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The 821bet takes the personal data of its users seriously. This Privacy Policy clearly explains what we collect, why we collect it, how we use it, and how we protect your information — all in compliance with the LGPD (Brazil's General Data Protection Law, Law No. 13,709/2018).
By creating an account or using any service of 821bet, you agree to the practices described in this document. If you have any questions about how your data is handled, please contact our support team before proceeding.
A practical summary of how we handle your data before getting into the details.
The 821bet operates in full compliance with the General Data Protection Law (Lei nº 13.709/2018). All personal data processing has a defined legal basis, a clear purpose, and is documented as required by Brazilian law.
All communication between your device and the servers of 821bet is protected by 256-bit SSL encryption — the same standard used by major Brazilian banks such as Itaú, Bradesco, and Banco do Brasil to secure financial transactions.
The 821bet does not sell, rent, or share users' personal data with advertisers or third parties for commercial purposes. Data sharing occurs exclusively with technical partners required for the operation of the platform and when required by law.
As the data subject, you have the right to access, correct, port, and request the deletion of your information at any time. Simply reach out to our Data Protection Officer (DPO) at the support email.
Deposits and withdrawals via Pix, boleto bancário, credit/debit card, PicPay, and Mercado Pago are processed by payment partners certified by the Central Bank of Brazil. Financial data travels through separate, encrypted channels and is never stored in plain text.
Every promotional email sent by 821bet includes a clearly visible unsubscribe link. You can opt out of marketing communications at any time, without needing to close your account or contact support.
The 821bet is a Sports Betting and online casino platform operated exclusively for the Brazilian market. For the purposes of this Privacy Policy, 821bet acts as the controller of its users' personal data — meaning it is the entity responsible for decisions regarding the processing of collected information.
The Data Protection Officer (DPO) of 821bet can be contacted by email at contato@821bet.best. For formal requests related to your rights as a data subject — such as access, correction, portability, or deletion — please send a message to that address with the subject line "LGPD – Data Subject Request". The responsible team will respond within 15 business days, as provided by law.
Questions about privacy? Our support team is available 24/7 via live chat on the platform and by email at contato@821bet.best. For general questions about your account or transactions, live chat is the fastest option — with response times under two minutes.
The 821bet collects only the data strictly necessary to operate the platform, meet legal obligations, and deliver a secure, personalized experience. Below are the categories of data we collect and when each category is obtained:
The 821bet does not collect sensitive data — such as health information, sexual orientation, racial origin, or religious beliefs — unless explicitly provided by the user in a specialized support context (for example, when requesting self-exclusion for health reasons).
The data collected by 821bet are used exclusively for the purposes described below. No data is processed for purposes other than those listed without prior notice and, where required, renewed consent from the data subject.
The LGPD requires that all personal data processing have a specific legal basis. The 821bet operates under the following legal bases in accordance with article 7 of Law No. 13,709/2018:
If you would like to know the specific legal basis that applies to a particular processing of your data, please contact our DPO at contato@821bet.best with the subject line "LGPD – Legal Basis Inquiry".
The 821bet does not sell users' personal data. Data sharing occurs only in the situations below, with partners bound by confidentiality agreements who may use the data solely for the contracted purpose:
Any new partner that gains access to user data from 821bet will be disclosed in this Policy before any sharing begins. Users may request a full list of active partners by contacting the DPO.
The personal data of users of 821bet are stored on secure servers with the following active protection measures:
In the event of a security incident that may affect users' personal data, 821bet will notify the ANPD (Autoridade Nacional de Proteção de Dados) and affected users within the legal deadlines set out in the LGPD.
The 821bet uses cookies and similar technologies (such as pixels and local storage) to ensure the platform works correctly and to improve the user experience. The types of cookies used are listed below:
You can manage your cookie preferences in your browser settings. Please note that disabling essential cookies may prevent the platform from functioning correctly. The 821bet does not use third-party tracking cookies for behavioral advertising.
The LGPD grants you, as the data subject, a set of rights that may be exercised at any time by contacting the DPO of 821bet. Below are all your rights and what each one means in practice:
Request a complete copy of all personal data that 821bet holds about you, including how it was obtained and the purpose for which it is used.
Request the update or correction of incomplete, inaccurate, or outdated information — such as your address, phone number, or email.
Request the deletion of data processed on the basis of consent. Data retained due to legal obligations (such as financial records) cannot be deleted before the legal period expires.
Receive your data in a structured, machine-readable format (such as JSON or CSV) to transfer it to another controller — for example, another betting platform.
Know which third parties your data has been shared with, including the payment partners and technical providers that have had access to your information.
Object to data processing based on legitimate interest, including the sending of marketing communications, with immediate effect.
To exercise any of these rights, send an email to contato@821bet.best with the subject line "LGPD – [Right Name]". 821bet will respond within 15 business days, in accordance with the statutory deadline.
The 821bet is a platform exclusively for users aged 18 and over. We do not intentionally collect, process, or store personal data from anyone under 18. Registration requires CPF verification and, where necessary, a government-issued ID confirming legal age.
Should the 821bet identifies that an account was created by a person under 18 years of age, the account will be closed immediately, any available balance will be withheld in accordance with the Terms and Conditions, and the data will be handled in compliance with applicable legal obligations. If you become aware that a person under 18 has created an account on the platform, please notify our support team immediately.
The 821bet retains users' personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. The applicable retention periods are:
Once the applicable retention period has ended, data is securely deleted or anonymized in a way that no longer allows identification of the data subject, in line with information security best practices.
The 821bet reserves the right to update this Privacy Policy whenever necessary — due to changes in Brazilian law, updates to platform services, new partners, or improvements to privacy practices.
Significant changes — such as updates to processing purposes or the categories of data collected — will be communicated at least 15 days in advance by email and via an in-platform notification. Minor changes, such as wording corrections or contact detail updates, may be published without prior notice, with the update date indicated at the top of this page.
Continued use of the platform after any changes are published will be considered acceptance of the updated version of this Policy. If you do not agree with the changes, you may close your account and request data deletion as described in Section 8.
The Data Protection Officer (DPO) of 821bet is responsible for ensuring compliance with this Policy and for acting as the point of contact between users, the ANPD, and other authorities on matters of personal data protection.
If you believe your rights have been violated and did not receive a satisfactory response from the DPO of 821bet within the legal timeframe, you may file a complaint with the ANPD (Brazil's National Data Protection Authority) through the authority's official website.
Our commitment: 821bet takes user privacy seriously. Every request related to personal data is handled as a priority by our dedicated team, with responses provided in plain language — no unnecessary legal jargon.
The questions users ask most about how we handle personal data.